FAQs

Luxury resale is the business of buying and selling pre-owned designer and luxury items. At The Refind, we have built a community around it: connecting people who are ready to part with their items to those searching for their next find.

The easiest way to shop The Refind is live. Tune in daily on Instagram @refind and shop in real time.

When you spot your next find on Instagram, simply comment “FIND” followed by the item’s description in the comment section. The first customer confirmed on our Instagram moderator’s Master Screen wins the item, and will be congratulated live as well as tagged in the comments.

To complete your Instagram live show order, please text your first and last name to our Live Show Fulfillment Department at +1 (206) 635-8745. Our team will take care of the rest.

Prefer to shop online? Catch up on live shows and browse current inventory anytime on our Live Shopping page. New pieces are added regularly, so there’s always something worth finding.

Simply add your favorite items to your cart and check out to secure your next find. It’s that easy.

To complete your live show order, please text your first and last name to our Live Show Fulfillment Department at +1 (206) 635-8745. We can’t wait to help you secure your next find!

Interested in a piece you’ve spotted on @refind? Reach out to our team on Instagram via direct message or give us a call at +1 (206) 323-1115 during business hours. We can’t wait to help you secure your next find!

As a luxury resale marketplace, all invoices at The Refind are valid for 24 hours – any unpaid invoices outside of this window will be automatically cancelled and the item returned to inventory.

We encourage all customers to review item details carefully and monitor for invoices independently when shopping.

To ensure a fair and enjoyable experience for everyone in The Refind community, we have a three-strike back-out policy for live show shopping.

After three back-outs or unpaid invoices, a customer’s live show shopping privileges will be restricted for 60 days. During this time, you are still welcome to shop via Instagram DM, one-on-one with a sales associate, or in person at our Seattle flagship. Once the 60-day period has passed, full live show access is automatically reinstated.

We appreciate your understanding, as this policy exists to protect both customers and consignors during the live shopping process.

We want your finds to reach you quickly and safely. Here’s everything you need to know about The Refind’s shipping options.

The Refind’s primary shipping provider is UPS. For PO Box deliveries, or other addresses not supported by UPS, we will ship through USPS and FedEx.

• Standard = $15.00
• Two-Day = $35.00
• International = $35.00*
• Overnight = $50.00

Free In-Store Pick Up: Skip the shipping fee entirely – swing by and pick up your order at The Refind’s Seattle location for no additional cost.

Same-Day Package Holds: Shopping in multiple live shows or varying channels throughout the day? The Refind can hold your items together and ship out at the end of the day for a single shipping fee. Request a hold with your first purchase and we will bundle everything through the end of the day.

*International orders ship at a flat $35.00 rate. Please note that due to customs and border requirements, package holds are not available for international shipments at this time. Customers are responsible for any applicable custom duties or import fees upon delivery.

All sales are final at The Refind.

As a luxury resale marketplace, all purchases at The Refind are final sale. We encourage customers to review item details carefully before completing a purchase. Our team is always available to answer any questions prior to checkout.

Learn more about how to Resell with Refind HERE.

We accept handbags, ready-to-wear, jewelry, shoes, and accessories from classic and contemporary designer brands.

For full details, please see our Consignment Policy, or email our Resale Department at resell@therefind.com with further questions.

The Refind operates on a sliding payout scale, beginning at a 50/50 split between the consignor and The Refind.

Depending on item, condition, brand, rarity, and other factors, the scale can shift further in the consignor’s favor, however, we can always guarantee a minimum payout of 50% of the final sale price.

Track your consignment in real time through your Consignor Portal. From one centralized dashboard, you will have complete visibility into your inventory, item statuses and updates, and a direct deposit set up.

Need your sign-up link or have trouble logging into your account? Our Resale Department is happy to help at resell@therefind.com.

Consignor payouts are issued during the first week of every month for all sales made the month prior. Payouts are available as direct deposit or store credit – both of equal value.

To set up direct deposit, simply log into your Consignor Portal and securely link your account information. Please allow up to five business days for funds to post, depending on your banking provider.

For any questions regarding your payout, our Resale Department is happy to help at resell@therefind.com.

To ensure the most accurate and fair pricing for every piece taken into The Refind, all items are priced following physical inspection, taking into account condition, current market rate, store inventory, and other factors. We are unable to offer quotes in advance based on images submitted or details given online alone.

Once your items have been reviewed, pricing and sale prices will be reflected directly in your Consignor Portal.

Our team is happy to help. Reach out to us through our Contact Page and a member of The Refind team will be in touch shortly.

The Refind Standard: Codes of Conduct

To protect our community and ensure The Refind remains welcoming, respectful, and safe, we uphold the following standards of conduct:

Respect and Dignity

Every person interacting with The Refind deserves kindness and respect.

• We do not tolerate threatening, aggressive, abusive, or demeaning behavior in any form.
• We welcome thoughtful feedback and understand that questions or frustrations may arise.
• We ask that all concerns be communicated respectfully, directly, and in good faith.
• Bullying, intimidation, or slighting behavior directed toward our team or community members is inconsistent with the values of The Refind.
• We ask that everyone remember there are real people behind the screen.

Communication Expectations

Our team works to respond to inquiries promptly and with care.

• We ask that all communication remain respectful, reasonable, and through approved channels.
• Personal communication with team members is welcome, but timing should be respected.
• Late-night or early-morning texts should not come with an expectation of immediate response.

Social Media & Live Shows

We want our Instagram community to remain fun, welcoming, and positive.

The following behaviors may result in removal from live shows or being blocked:

• Inappropriate, explicit, or offensive comments
• Bullying, harassing, or pestering behavior toward our team or community members
• Repeated disruptive behavior after being asked to stop

We work hard to showcase inventory strategically; repeated requests to feature specific items do not help and place excessive pressure on our team.

Discrimination

The Refind is an inclusive space.

• We do not tolerate discrimination based on race, color, age, gender identity or expression, sexual orientation, religion, national origin, disability, or marital status.
• We respect and honor preferred names, pronouns, and forms of address for all community members.

Termination of Relationship

The Refind reserves the right to immediately terminate relationships with any consignor or customer who violates these standards. This may include denial of access to services, store access, and online community participation.

We do not take this lightly, but we will always prioritize the safety and wellbeing of our team and community.

THE REFIND: CONSIGNMENT TERMS & CONDITIONS

These Consignment Terms and Conditions govern the relationship between the consignor (the “Consignor”) and Cousin Consigned, LLC, a Washington limited liability company d/b/a “The Refind” (“The Refind”). By submitting one or more products to The Refind on a consignment basis, the Consignor agrees to these Terms and Conditions, which are incorporated by reference into the Consignment Statement between the Consignor and The Refind (together, the “SOW” or “Consignment Statement”).

These Terms and Conditions require the use of binding, individual arbitration rather than jury trials or class actions to resolve disputes — please review Section 14 carefully. This Agreement remains in effect and governs all consignment transactions between the Consignor and The Refind until either party terminates it.

CONSIGNMENT SUMMARY

Consignee: Cousin Consigned, LLC d/b/a The Refind, 3121 E Madison Street, #104, Seattle, WA 98112. Resale inquiries: resell@therefind.com.

Consignment description: The Consignor submits products to The Refind, on a consignment basis, from time to time, for review by The Refind. The Refind provides the Consignor with a personal consignor account to view the price and current status of each listed product, as well as an authentication card.

Consignment period: The consignment period for each product commences on the date it is accepted by The Refind and extends 180 days thereafter. During the consignment period, products are exclusively available for sale through The Refind.

Pricing & payment: The Refind reserves the right, at its sole discretion, to reduce the price of any product at any time to facilitate a sale. The Refind remits to the Consignor the sales price for a product, reduced by the share owed to The Refind (the “Refind Share”) and less any authentication, shipping, handling, taxes, return charges, and discounts not absorbed by The Refind (the remainder, the “Consignor Share”). The Consignor Share and Refind Share are determined by The Refind in its sole discretion, on a per-product basis.

Termination: Either party may terminate at any time on no less than ten (10) days’ prior written notice, subject to these Terms and Conditions.

Returns: During the consignment period, the Consignor may request that products be returned. The Refind will have no less than seven (7) days from the date of the request to locate and remove the product from inventory and/or the sales floor. Returns initiated by the Consignor are subject to The Refind’s standard shipping charges; returns initiated by The Refind before the end of the term ship at The Refind’s expense. For products with an agreed value exceeding $350, The Refind will make reasonable efforts to contact the Consignor before removing, returning, donating, or otherwise disposing of the product. At the conclusion of the consignment period, The Refind reserves the right to reduce the price of any unsold product or to donate it.

Authentication fee: $25.00 per product.

Payment method: Payment to the Consignor is made by direct deposit or store credit, as elected by the Consignor, within thirty (30) days of the date The Refind receives all proceeds due from the sale of a product.

1. CONSIGNMENT PRODUCTS; CONSIGNMENT PERIOD

1.1 Products. The Consignor will submit to The Refind from time to time, on a consignment basis, such quantities and types of luxury goods — such as handbags, wallets, shoes, belts, leather goods, dresses, jackets, blouses, and jewelry (collectively, the “Products”) — as inventoried and delivered to The Refind in accordance with The Refind’s shipping and collecting terms (collectively, the “Consigned Inventory”).

1.2 Shipment. The Consignor shall provide and deliver all Products to any location selected by The Refind at the Consignor’s sole and exclusive expense, FOB The Refind’s designated transfer or delivery location.

1.3 Consignment Period; No Other Sale. The consignment period for each Product commences on the date the Product is accepted by The Refind (as determined by The Refind in its discretion) (the “Commencement Date”) and ends 180 days thereafter (each, a “Consignment Period”). A Consignment Period may be extended or terminated as determined by The Refind in its sole discretion, and may be terminated by either party on no less than ten (10) days’ prior notice. If the Consignor terminates a Consignment Period, the Consignor is solely responsible for any return or shipping charges; if The Refind terminates, The Refind pays applicable shipping charges. During an applicable Consignment Period, each Product is exclusively available for sale through The Refind and may not be simultaneously listed or sold on any other platform, marketplace, or channel.

2. CONDITION AND ACCEPTANCE OF CONSIGNED INVENTORY

2.1 Condition of Inventory. The Refind will only accept Products that are authentic, clean, and that meet The Refind’s requirements for acceptance set forth herein or on the Website. Any known defects must be disclosed to The Refind upon submission. The Consignor agrees that the condition of a Product in the state received by The Refind may affect its value and sales price.

2.2 Evaluation of Products. Upon receipt, The Refind will endeavor to evaluate each Product to determine its quality and authenticity. Any Product that fails to meet The Refind’s quality and authenticity standards will be returned to the Consignor at the Consignor’s sole and exclusive expense, or may be returned at The Refind’s discretion for a fee (such as an applicable carrier’s current flat-fee rate). If any Product is found to be counterfeit, The Refind reserves the right to confiscate the Product and to provide it, along with any information (including the Consignor’s personal information) requested by any government authority tracing the origin of the counterfeit, and may terminate all SOWs with the Consignor.

2.3 Authentication Fees. All Product authentication is subject to the review and approval of The Refind in its sole discretion. All handbags are subject to an authentication fee unless the Product includes its own authentication certificate from a source approved by The Refind. The authentication fee typically ranges from $15 to $25, depending on the handbag’s value. Certain shoes and jewelry may also require authentication. The Refind will issue an authentication card upon approving a Product for sale; this card must be presented if the Consignor wishes to receive a return of the Product or to reconsign it in the future. A nonreversible replacement fee applies if the card is lost or unavailable.

2.4 Access. Upon intake and approval of a Product, The Refind will provide the Consignor access to a personal consignor account via the Website where the Consignor can view the listed price and current status of the Consigned Inventory.

3. RIGHT TO SELL CONSIGNED INVENTORY

The Consignor grants The Refind the right to receive and sell the Consigned Inventory on the Consignor’s behalf. During the Consignment Period, The Refind will use commercially reasonable efforts to make the Consigned Inventory available for purchase on The Refind’s website, located at https://therefind.com/ (the “Website”), and in its physical retail locations, and may include Consigned Inventory in its sales and promotions. The Consignor grants The Refind a perpetual, non-exclusive, royalty-free right and license to use, copy, distribute, and make derivative works of the Consignor’s brand logos, likeness, name, product images, and other intellectual property on the Website, via The Refind’s social media channels, and in any marketing materials.

4. PRICING; PAYMENT

4.1 Pricing. Due to the nature of the Products and related luxury-resale trends, all list and sale prices for any Consigned Inventory are determined at The Refind’s sole and exclusive discretion. The Refind reserves the right to adjust the price of any Product while it is in The Refind’s possession or control in order to facilitate its sale. Products may not be withheld from sale or listed at a specific price unless agreed upon in writing by The Refind.

4.2 Consignor Share. Upon the sale of a Product, The Refind remits to the Consignor the sales price for that Product, reduced by the Refind Share and less any authentication fees, shipping fees, handling fees, taxes, return charges, and discounts incurred by The Refind and not absorbed by The Refind in its discretion (collectively, the “Consignor Share”). The Consignor Share and Refind Share are determined by The Refind in its sole and exclusive discretion, on a per-Product basis.

4.3 Payment to Consignor; Store Credit. The Refind will pay the Consignor the Consignor Share within thirty (30) days of the date The Refind receives all proceeds due from the sale of a Product (the “Payment Date”), and may pay more frequently in its sole discretion, by a method determined by The Refind. If the Consignor wishes to receive store credit, the Consignor must inform The Refind in writing no less than five (5) days before the Payment Date.

5. TITLE; RISK OF LOSS; THEFT OR LOSS

All Consigned Inventory remains the property of the Consignor until The Refind sells the applicable Product. The Refind acquires no right, title, or interest in the Consigned Inventory other than the right to possess and sell it on the Consignor’s behalf. The Consignor acknowledges, assumes, and accepts all risk of loss and full responsibility for the condition of, any shortages in, and payment for all Products that may be lost, stolen, damaged, or destroyed while in The Refind’s possession or control. Dustbags, boxes, hangers, and supplementary packaging are not guaranteed to be returned, and The Refind has no liability for such materials. The Refind will use commercially reasonable efforts to maintain complete and accurate records concerning the Consigned Inventory.

If a Product is stolen or lost while in The Refind’s possession and control solely due to the negligence of a Refind employee, The Refind will treat the Product as “sold” and pay the Consignor a lost-sale fee equal to the Product’s estimated net selling price, determined solely by The Refind and paid in accordance with Section 4.3. Unless otherwise prohibited by law, this remedy is the Consignor’s sole and exclusive remedy and entire recourse against The Refind for such lost or stolen Products.

6. RETURN OF CONSIGNED INVENTORY

At any time before the termination of a Consignment Period, the Consignor may, by written notice, elect to (i) have the unsold Product returned at the Consignor’s sole and exclusive expense, or (ii) permit The Refind to donate the unsold Product to a charity of The Refind’s choosing. After the termination of a Consignment Period, if the Consignor has not elected one of these options or cannot be reached within seven (7) business days, The Refind may elect one of them in its sole discretion. If the Consignor requests return of a Product before the end of the applicable Consignment Period, The Refind may charge a fee, determined in its discretion, to cover its inventory holding cost.

7. TERMINATION

Either party may terminate the SOW at any time, for any reason, on no less than ten (10) days’ prior written notice. The Refind may terminate immediately on written notice if the Consignor breaches the SOW or the Website Terms. All accrued rights and responsibilities survive termination. Upon termination, any remaining Consigned Inventory will be returned to the Consignor at the Consignor’s sole and exclusive expense. A material breach expressly includes: (a) breach of any representation or warranty of the Consignor; (b) disrespectful, abusive, or inappropriate behavior toward any Refind employee or agent; or (c) failure to make any applicable payment when due. If The Refind terminates for material breach while a Consignment Period is in effect, The Refind may charge $25.00 per Product returned to cover its inventory holding cost; this amount does not cap any damages, and The Refind retains all rights and remedies at law and in equity.

8. REPRESENTATIONS AND WARRANTIES OF CONSIGNOR

The Consignor represents and warrants that: (i) the Consignor has good and marketable right, title, and interest in the Products, free and clear of all liens, claims, security interests, charges, and encumbrances; (ii) the Products are authentic and not counterfeit or “knock-offs,” and were not acquired through illegal activity; (iii) the Products conform in all material respects with the specifications on their labeling; (iv) the Products do not violate, infringe, or misappropriate any third party’s intellectual property or proprietary rights; (v) the Consignor’s execution of the SOW does not violate, breach, or default any other agreement; (vi) the Consignor is an independent contractor and is not and has never been an employee of The Refind; (vii) the Consignor is not economically dependent on The Refind or the expected proceeds of the SOW; and (viii) the Consignor has authority to execute the SOW, is at least eighteen (18) years old, and is bound by the SOW upon execution.

9. LIMITATION OF LIABILITY; DISCLAIMER

9.1 Limitation of Liability. THE REFIND AND ITS EMPLOYEES, OFFICERS, DIRECTORS, MEMBERS, MANAGERS, AGENTS, SUPPLIERS, AND LICENSORS (COLLECTIVELY, THE “REFIND PARTIES”) SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND (EXCLUDING DIRECT DAMAGES), OR FOR ANY LOST REVENUES OR PROFITS, LOSS OF USE, LOSS OF COST OR OTHER SAVINGS, OR LOSS OF GOODWILL OR REPUTATION, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE (INCLUDING NEGLIGENCE AND STRICT LIABILITY), ARISING OUT OF OR RELATING TO THE PRODUCTS, ANY CONSIGNED INVENTORY, THEIR USE, OR THIS SOW.

9.2 Cap on Damages. IN NO EVENT SHALL ANY REFIND PARTY BE LIABLE, IN THE AGGREGATE, FOR ANY DIRECT DAMAGES ARISING UNDER OR IN CONNECTION WITH THE SOW IN EXCESS OF THE GREATER OF (I) $500.00 USD OR (II) THE ACTUAL SALE PRICE RECEIVED BY THE REFIND FOR THE APPLICABLE PRODUCT THAT GAVE RISE TO THE CLAIM. To the extent these limitations are not permitted under applicable law, The Refind’s liability will be limited to the greatest extent permitted by law.

9.3 Disclaimer. THE REFIND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO ANY EXPECTED PROCEEDS UNDER THE SOW, THE OPERATION OF THE SERVICES, OR ANY PRODUCTS, UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, THE REFIND DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCESSIBILITY, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING AND USAGE OF TRADE.

10. INDEMNIFICATION

The Consignor agrees to indemnify, defend, and hold harmless The Refind and all Refind Parties from and against any and all claims, demands, causes of action, losses, expenses, damages, liabilities, penalties, taxes, costs (including interest, penalties, and reasonable attorneys’ fees), and judgments arising from any third-party claim relating to: (i) The Refind’s sale of any Product, including all shipping costs, fees, expenses, and taxes; (ii) any act, error, failure to act, or omission of the Consignor; or (iii) the Consignor’s breach of any term, representation, warranty, or covenant of the SOW.

11. INDEPENDENT CONTRACTOR RELATIONSHIP

The SOW is intended to create an independent-contractor relationship. Nothing in the SOW creates an employer-employee, partnership, agency, or joint-venture relationship. The Consignor is not an employee of The Refind and is not entitled to wages or benefits of any kind. All financial obligations and taxes associated with the Consignor’s business are the Consignor’s sole responsibility.

12. LICENSE FOR PROMOTION; NON-DISPARAGEMENT

The Refind grants the Consignor a limited, non-assignable, non-transferable, royalty-free license to use The Refind’s approved trademarks and service marks solely to advertise and promote the Products for sale via The Refind, in a commercially reasonable manner. Any goodwill generated inures solely to The Refind, and The Refind may revoke this license at any time in its sole discretion. In exchange, the Consignor agrees not to make or publish any statements about The Refind that could reasonably be expected to adversely affect The Refind’s reputation or that are disparaging to The Refind, its employees, agents, or business.

13. DOCUMENTS GOVERNING RELATIONSHIP

The SOW incorporates by reference The Refind’s Terms of Service and Privacy Policy, available at https://therefind.com/pages/faq (together, the “Website Terms”). The Consignor agrees that the Website Terms govern and control all of the Consignor’s use of, access to, and interaction with the Website.

14. DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER

14.1 Informal Dispute Resolution. Before initiating any action, claim, or demand against The Refind, the Consignor shall first contact The Refind directly to seek an amicable and efficient resolution.

14.2 Dispute Resolution Procedures. If the matter is not resolved, then for any controversy, claim, action, or dispute arising out of or related to any transaction, the breach, enforcement, interpretation, or validity of the SOW, or any sale of any Product (a “Dispute”), the party asserting the Dispute shall first try in good faith to settle it by providing written notice (by first-class or registered mail) describing the facts and circumstances and allowing the receiving party 30 days to respond. Notice to The Refind shall be sent to resell@therefind.com and by mail to the address above. This procedure is a condition precedent to initiating any arbitration or filing any claim.

14.3 Arbitration Agreement. To the extent the parties cannot resolve a Dispute informally, THE DISPUTE SHALL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION. The parties delegate to the arbitrator the authority to determine the arbitrability of any Dispute. All aspects of the arbitration will be strictly confidential. Before initiating arbitration, the initiating party will give at least 60 days’ advance written notice of its intent to file. Where the relief sought is $10,000 or less, the arbitration will be conducted by FairClaims (www.fairclaims.com) under its applicable rules. Where the relief sought exceeds $10,000, the arbitration will be conducted by JAMS under the JAMS Streamlined Arbitration Procedure Rules for claims up to $250,000, or the JAMS Comprehensive Arbitration Rules and Procedures for claims exceeding $250,000, excluding any rules permitting class actions. JAMS’s rules are available at jamsadr.com or by calling 800-352-5267. If permitted by JAMS, the Consignor may choose to have the arbitration conducted by electronic communication, based on written submissions, or in person in Seattle, Washington. Notwithstanding the foregoing, The Refind may bring claims outside of these procedures for: (i) infringement claims against The Refind; (ii) breach of any representation or warranty of the Consignor; or (iii) enforcement of the Consignor’s indemnification obligations.

14.4 Waiver of Class Actions and Representative Claims. All arbitrations proceed on an individual basis, not on a class or consolidated basis. Any relief must be individualized to the Consignor. Each party may bring claims against the other only in their individual capacities, and both parties waive the right to a jury trial and to assert or participate in any class action or consolidated proceeding. If a court decides that applicable law precludes enforcement of these limitations as to a particular cause of action, that cause of action must remain in court and be severed from any arbitration. This Arbitration Agreement is governed by the Federal Arbitration Act.

15. GENERAL PROVISIONS

15.1 Entire Agreement. The SOW, including these Terms and Conditions and the Website Terms, contains the full, final, and comprehensive agreement of the parties and supersedes all prior or contemporaneous negotiations, understandings, and agreements, whether written or oral. If there is any conflict between the Website Terms and the SOW as it relates to the consignor-consignee relationship, the SOW governs.

15.2 Assignment. The Consignor shall not assign the SOW or delegate any obligations without The Refind’s prior written consent, and any attempted assignment without such consent is void. The Refind may assign the SOW in its sole discretion. The SOW binds and inures to the benefit of the parties’ respective heirs, personal representatives, trustees, successors, and assigns.

15.3 Amendment. The Refind may amend the Website Terms in accordance with their terms. Unless otherwise specified, changes to the SOW may be made only in a writing signed by both parties.

15.4 Governing Law; Venue. Subject to Section 14, the SOW is governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. Subject to Section 14, the parties submit to the non-exclusive jurisdiction of the state courts of Washington located in King County and the federal courts in the Western District of Washington.

15.5 Attorneys’ Fees. Each party bears its own attorneys’ fees and costs incurred in negotiating and executing the SOW; however, if any suit or action is instituted in connection with the SOW, the substantially prevailing party is entitled to recover reasonable attorneys’ fees, litigation expenses, and costs, including on appeal.

15.6 Notice. Notices under the SOW are deemed given if transmitted to the other party in person or at the address or email set forth under the SOW. Each party may change its notice address by notice to the other. The effective date of a notice is the earlier of (i) the addressee’s receipt, (ii) three days after it was sent by properly addressed registered or certified mail, or (iii) for email, confirmation of successful transmission.

15.7 Force Majeure. No failure or omission by The Refind in the performance of any obligation under the SOW will be deemed a breach or create liability if it arises from causes beyond The Refind’s control, including acts of God; virus; flu; pandemic; governmental order; shutdown or closure of any Refind retail location; fire; flood; storm; earthquake; snow; accident; war; rebellion; insurrection; riot; and invasion. The affected party will notify the other as soon as reasonably practical, and its obligations are suspended until the event is removed.

15.8 Severability; Waiver; Construction. If any provision of the SOW is adjudged unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the SOW otherwise remains in full force and effect. A party’s failure to insist on performance, or to exercise any right, is not a waiver. The parties agree the SOW was jointly drafted and will be construed in a neutral manner.

THE REFIND: CONSIGNOR POLICIES

I. GUIDELINES FOR ACCEPTED ITEMS

The Refind reserves the right to refuse any items that do not meet its standards of quality, style, authenticity, or demand.

1) Right of refusal. The Refind retains the right to refuse items that do not meet its current criteria for resale.

2) Right of return. Items that do not meet The Refind’s criteria for resale may be returned to the Consignor at the Consignor’s expense, at an applicable carrier’s current flat-fee return rate. This rate is subject to change based on the carrier’s flat-fee return rate.

3) Condition of acceptable items. All items must be clean and free of stains, damage, and repairs (tears, missing buttons, etc.). All pockets and handbags must be checked for personal items and cleaned; any personal items found will be immediately discarded. Items that do not meet these standards will be returned to the Consignor at the Consignor’s expense.

4) Authentication fee. All handbags are subject to an authentication fee of $25 (typically ranging from $15 to $25, depending on the handbag’s value) unless the handbag includes its own certificate of authentication from a source approved by The Refind, such as Entrupy or LegitGrails. If a bag was previously purchased from The Refind and still has its certificate of authentication, the Consignor is responsible for disclosing this, and re-authentication will not be required. Certain shoes and jewelry may also require authentication, as determined by The Refind.

II. HOW TO DELIVER ITEMS FOR RESALE

1) In-person consignment. Consignors in or visiting the Seattle area are encouraged to bring items in person to The Refind for evaluation of quality, style, demand, and condition. Items not taken will be returned to the Consignor.

2) Shipped consignment. Consignors who live out of state or are unable to visit in person may request a prepaid shipping label to send their items to The Refind.

For any inquiries regarding resale, please email resell@therefind.com.

FOR EU / GDPR COMPLIANCE

Text Marketing Terms and Conditions:

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.

DATA SHARING

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

COOKIES

The Refind Website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

FOR US / CTIA / TCPA COMPLIANCE

Text Marketing and Notifications:
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 24 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be accounted as a reasonable means of opting out.

Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures above.

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.

Data Sharing - "We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages."

Cookies - "The Refind Website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS"

For US / CTIA/TCPA Compliance:
Text Marketing and notifications:
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 7 a week. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures above.

OVERVIEW

This website is operated by The Refind. Throughout the site, the terms “we”, “us” and “our” refer to The Refind. The Refind offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy (below)

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed above.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Refind, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless The Refind and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - MOBILE TERMS OF SERVICE

Click here to view our Mobile Terms of Service.

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@therefind.com.
Our contact information is posted below:
info@therefind.com